Professional Inquiries
Send a confidential inquiry
Every inquiry is handled by a named specialist. Escrow and verification matters are treated as strictly confidential.
Global Headquarters
TrustGuard Global Co., Ltd.
Bangkok, Thailand
Monday–Friday, 9:00–18:00 (GMT+7)
General inquiries: info@trustguardsglobal.com
Response commitment
Standard inquiries are answered within one business day. Active escrow transactions receive priority handling through the escrow desk.
Urgent transaction matters
If an active transaction requires immediate attention, email escrow@trustguardsglobal.com with your transaction reference. Security incidents should be reported to security@trustguardsglobal.com and via the Security Center.
Department Directory
Reach the right team directly
Route your inquiry to the responsible department for the fastest response.
Client & Operations
General Inquiries
First point of contact for questions about our services, coverage and engagement process.
Client Support
Ongoing assistance for active clients — transaction status, documentation requests and account questions.
Escrow Desk
Structuring, funding and release of escrow transactions. Priority handling for active transactions.
Sales & Partnerships
New engagements, volume arrangements and partnership discussions with trade platforms and intermediaries.
Verification Team
Business, supplier and identity verification engagements — scope, documentation requirements and reports.
Governance & Corporate
Compliance
KYC/AML questions, sanctions-related screening inquiries and compliance documentation.
Finance
Invoicing, fee quotations, settlement statements and payment-related administration.
Legal
Escrow agreement terms, contractual questions and dispute-related correspondence.
Security
Report suspected fraud, phishing or security incidents involving TrustGuard Global or a transaction.
Careers
Open positions and internship opportunities across our Bangkok headquarters and regional operations.
Headquarters
Bangkok, Thailand
Our global headquarters sits at the heart of Southeast Asia's trade corridor, serving clients across Asia-Pacific, Europe, the Americas, the Middle East and Africa.
TrustGuard Global Co., Ltd.
Bangkok, Thailand · Monday–Friday, 9:00–18:00 (GMT+7)
Good to Know
Before you reach out
A few answers that make first contact faster.
Standard inquiries are answered within one business day. Active escrow transactions receive priority handling through the escrow desk — include your transaction reference for the fastest response.
Yes. Escrow and verification matters are treated as strictly confidential, handled on a need-to-know basis and never shared with third parties. You can describe your situation at a high level first and share documents later.
The parties involved, the goods or services, approximate value, jurisdictions and your timing. Please do not include sensitive personal data or full contract documents at the first-contact stage — the specialist will request what is needed through a secure channel.
Email security@trustguardsglobal.com immediately with the transaction reference and any suspicious communication, and use the Security Center for detailed reporting guidance. Do not send further funds or documents until the matter is confirmed.