Frequently Asked Questions

Escrow is a financial arrangement where a trusted third party holds funds securely until both the buyer and seller fulfill their agreed obligations. This protects both parties in a transaction.

Escrow is a financial arrangement where a trusted third party holds funds securely until both the buyer and seller fulfill their agreed obligations. This protects both parties in a transaction.

Escrow duration depends on the transaction terms agreed between parties. Most standard transactions complete within 3-30 days, but complex international trade deals may take longer.

Escrow duration depends on the transaction terms agreed between parties. Most standard transactions complete within 3-30 days, but complex international trade deals may take longer.

Yes. All funds are held in segregated, insured bank accounts with 256-bit SSL encryption. We never commingle client funds with operational accounts.

Yes. All funds are held in segregated, insured bank accounts with 256-bit SSL encryption. We never commingle client funds with operational accounts.

Yes, escrow can be cancelled if both parties agree or if the transaction terms have not been fulfilled. A small administrative fee may apply for cancellations after funding.

Yes, escrow can be cancelled if both parties agree or if the transaction terms have not been fulfilled. A small administrative fee may apply for cancellations after funding.

Our escrow fee starts at 2.5% of the transaction value. Insurance premiums start at 1.5% of the insured value. There are no hidden fees — all costs are displayed before you confirm.

Our escrow fee starts at 2.5% of the transaction value. Insurance premiums start at 1.5% of the insured value. There are no hidden fees — all costs are displayed before you confirm.

Upload a valid government-issued photo ID (passport, national ID, or driver license) and a recent proof of address. Our team reviews and verifies documents within 24-48 hours.

Upload a valid government-issued photo ID (passport, national ID, or driver license) and a recent proof of address. Our team reviews and verifies documents within 24-48 hours.

We accept passports, national identity cards, and driver licenses for identity verification. For proof of address, we accept utility bills or bank statements dated within the last 3 months.

We accept passports, national identity cards, and driver licenses for identity verification. For proof of address, we accept utility bills or bank statements dated within the last 3 months.

Yes, we verify company registration documents, trade licenses, tax certificates, and director identities. Business verification gives your partners confidence in your legitimacy.

Yes, we verify company registration documents, trade licenses, tax certificates, and director identities. Business verification gives your partners confidence in your legitimacy.

Log into your dashboard, navigate to Claims, and click "File a Claim". Select your policy, provide incident details, upload supporting evidence, and submit. Our team reviews claims within 3-5 business days.

Log into your dashboard, navigate to Claims, and click "File a Claim". Select your policy, provide incident details, upload supporting evidence, and submit. Our team reviews claims within 3-5 business days.

We offer cargo insurance for goods in transit, marine insurance for ocean shipments, commercial insurance for business assets, and trade insurance for credit and payment protection.

We offer cargo insurance for goods in transit, marine insurance for ocean shipments, commercial insurance for business assets, and trade insurance for credit and payment protection.

Either party can open a dispute. Our professional mediation team reviews evidence from both sides and makes a fair, binding decision within 5-10 business days. Funds are held securely during the process.

Either party can open a dispute. Our professional mediation team reviews evidence from both sides and makes a fair, binding decision within 5-10 business days. Funds are held securely during the process.

We serve clients in over 25 countries including the USA, UK, Canada, Germany, France, UAE, Singapore, Australia, India, China, and many more across Africa, Asia, and the Americas.

We serve clients in over 25 countries including the USA, UK, Canada, Germany, France, UAE, Singapore, Australia, India, China, and many more across Africa, Asia, and the Americas.

You can reach us via the Support Center in your dashboard, by email at support@trustguardsglobal.com, through our WhatsApp button on any page, or by using the AI Assistant chat widget.

You can reach us via the Support Center in your dashboard, by email at support@trustguardsglobal.com, through our WhatsApp button on any page, or by using the AI Assistant chat widget.

Your TrustGuard Score (0-100) is a trust rating based on your verification level, transaction history, compliance record, account age, and dispute history. Higher scores unlock better rates and features.

Your TrustGuard Score (0-100) is a trust rating based on your verification level, transaction history, compliance record, account age, and dispute history. Higher scores unlock better rates and features.

Visit our Verify Certificate page and enter the certificate number printed on your document, or scan the QR code. Verification is instant and free for anyone.

Visit our Verify Certificate page and enter the certificate number printed on your document, or scan the QR code. Verification is instant and free for anyone.